![]() ![]() Two-factor verification and password reset authentication. However, not all methods can be used for both. Security info methods are used for both two-factor security verification and for password reset. Security verification versus password reset authentication In this case, you'll need to choose another method or contact your organization's help desk for more assistance. If you don't see a phone option, it's possible that your organization doesn't allow you to use this option for verification. Even if you add the proper format, +1 4255551234X12345, the extensions are removed before the call is placed. In part three of this blog series, we will cover how to change your second factor authentication for your personal my Social Security account.Security info doesn't support using phone extensions. Select “Next.” This will take you to your my Social Security account.Enter the security code you receive on your cell phone.Verify your cell phone number and check “Next.”.Enter your username and the temporary password.Check your email for your temporary password.If you registered your cell phone as your second factor, follow these steps: Instructions if Your Second Factor is Your Cell Phone Select “Next.” This will take you to your personal my Social Security account.You’ll then create your new password on the next page. ![]() You’ll receive a security code via email-and you’ll enter the security code on the following page.Verify your email address on the following page. ![]() When you receive the letter with your temporary password, go to the Sign In page and enter your username and your temporary password. Your letter will contain a temporary password and step-by-step instructions for creating a new password. Please note that we only need your phone number to verify your identity.Īfter completing these steps, you’ll receive a letter by mail in 5 to 10 business days.
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